Teambuilding for a Hospital

The president of a 400-bed hospital wanted to improve several key performance metrics in his organization by making more efficient use of his top executive team.

The hospital had historically lost money, produced fair outcomes, and had low morale among the hospital staff before the new CEO was hired. The new CEO made all the changes that he could and improved outcomes dramatically, but still he wanted to do more. He had plateaued and felt he was out of in-house resources to effect the needed changes.

The president had a vision of working with his executive team as individuals and as a group that would result in even better outcomes for the organization. He called on CMA to help him get the job done.

CMA provided him with a program for team building to help the president achieve his vision. Developmental assessments were performed on all members of the executive team. Developmental plans were created for each member of the team relative to team goals. CMA worked with the team as a group on multiple occasions to redefine how the team members worked with each other as a group and how they members as a team lead the hospital staff. 

One year after the project the president credits improved financial performance, better clinical outcomes, and greater employee satisfaction to the CMA engagement.