Marketplace Services
Organization Services
•  Organizational
   Assessment
•  Change
   Management
•  Organizational
   Structure
•  Role Definition
•  Management
   Systems/Processes
•  Team Development
•  Employee Surveys
•  Selection System
   Development
•  Generational
   Transition
People Services







Management Systems/Processes

  • All organizations function by a set of processes (i.e., how the work is done to serve customers).
  • Management is responsible for an organization’s processes and systems.
  • Within a process, there are internal suppliers and internal customers who function in an interdependent fashion to form the process chain.
  • To improve organizational performance, processes must be improved.
  • To fully understand management systems and process, must look at the organization vertically (reporting relationships) and horizontally (process flows).


CMA Approach

  • Understand results each process must achieve for customers, organization and its employees.
  • Lead benchmarking effort, if appropriate.
  • Define existing processes, if applicable (e.g., process map), working with managers and employees involved in the process. Enhance and streamline processes.
  • Develop new processes, if needed, by adapting (not adopting) benchmarked processes.

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