Role Definition

• This most basic and effective way to achieve high performance is to describe expectations and results to be achieved. Yet, often it is overlooked!
• A role definition should describe what is expected. Too often it is assumed that people know.
• Effective role definition focuses on the results or what is to be achieved as well as broad responsibilities about how to achieve those results.
• The results should include the entire role, not just what separates this role from other roles.
• Define roles with an eye toward where the organization wants to go.

CMA Approach

• Understand the organization’s vision, strategy and culture.
• Design the organizational structure via meetings with executives.
• Develop role definitions for key roles based on dialogue with executives and incumbents.

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