Marketplace Services
Organization Services
•  Organizational
   Assessment
•  Change
   Management
•  Organizational
   Structure
•  Role Definition
•  Management
   Systems/Processes
•  Team Development
•  Employee Surveys
•  Selection System
   Development
•  Generational
   Transition
People Services







Change Management

  • A planned process to bring about an international change in the nature and/or function of the organization.
  • Focuses on the people and soft side of the change process. This side is too often overshadowed by the technical side.
  • Must address what, why and how questions.
  • The “why” question usually requires a “pull” dimension (e.g., vision and opportunity) and a “push” dimension (e.g., the burning platform).
  • Engages people at three levels -- head (intellectual), heart (emotional), and hands (behavioral).
  • Must be led by senior executives.


CMA Approach

  • Conduct an organizational assessment (see that section) to understand the way things are, forces promoting change and forces holding back change.
  • With senior executives, develop a change model and change plan.
  • Generally, begin at the top and work down.
  • Change the organization by doing primarily real organizational work (as opposed to artificial and created exercises) in a different way.
  • Build in leadership development and feedback loops.

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