Conflict Resolution

Overview

Every workplace has disagreements, but when a conflict drags on unresolved, it affects productivity and morale.  Sometimes attempts at resolving the issue internally merely send the issue underground only to resurface later.  In cases like these, a skilled, impartial professional is often invaluable in moving beyond a conflict.

Process

We meet separately with each party to gather data required to resolve the conflict.  We prepare a side-by-side view and facilitate join sessions to share perspectives, identify common ground and explore differences.  This often requires multiple meetings.  By working through an established conflict resolution model and a model for maintaining effective relationships, we can help identify and build commitment to a path forward.

Success Story

While each brother owned an independent business, the businesses drew on similar vendors and labor pools.  When one brother successfully sold and exited his business, key talent moved from that brother’s business to the other brother’s business.  This led to misunderstandings and was the source of ongoing strain and tension that grew over the years.  The tension and strain is not what the siblings wanted in their relationship. The quality of the relationship with other family members was also affected…read the full conflict resolution success story.

Contact CMA for more information on resolving conflicts in the workplace.