Retail / Business-to-Consumer

While businesses must respond to the voices of many stakeholders, none is more important than the consumer.  The voice of the consumer echoes the experience the consumer has of doing business with you.  A great customer experience is strongly influenced by the quality of your personnel.  Quality personnel, doing the right things toward the right goals, and acting on the right feedback, enhances the customer experience.

CMA has assisted many retail and business-to-consumer organizations over the years.  Our retail and business-to-consumer clients rely on us for talent management, talent assessment and development, team development, strategic planning, and coaching.

Contact CMA for more information.

Representative clients:

Atlas Van Lines

Dierbergs Markets

Eckert’s Orchards

Holiday World

Lee Enterprises Inc.

Maritz, Inc.

Vectren Corporation

Waterway Carwash

Weekends Only Furniture Outlet

Whelan Security