Assessments for Selection for an Insurance Company

The Vice President of Human Resources of a smaller insurance company wanted to reduce voluntary turnover and to hire only those employees who would fit the culture of the company.

The employee turnover rate closely mirrored the industry rate of 19.2% for all employees. The VP Human Resources wanted to reduce turnover because the company was poised for rapid growth and the company was faced with the need to increase staff to meet expansion requirements. Although the company’s culture fostered a first-class work environment, its reputation as a great place to work was relatively unknown in the served market.

The VP of Human Resources needed a way to objectively match the personal attributes of a new hire with the requirements of both the open position and the culture of the company. She realized that hiring the right people for the job and culture would spread the company’s reputation as a great place to work throughout the marketplace. In turn, this would attract high-caliber talent to the firm going forward.

CMA’s assessment process provided her with those capabilities.

The company not only achieved its growth targets, but the turnover rate decreased from 19.2 % to 6.6%, a productivity increase of 128% and the reputation of this company as one of the best placed to work in the industry segment.